mahjong138 Casino & Sportsbook Data Care

This page describes what we collect when you use mahjong138 and how we keep that data protected. We respect your privacy and operate transparently about how your information flows through our system, from signup through account verification, deposits via QRIS or e-wallet, and gameplay on our live-dealer tables and sportsbook.

We collect only what we need to run our platform safely and compliantly. We do not sell your data or use it for marketing beyond what you explicitly permit. Your account information, payment history, and gaming activity remain private to you unless you authorize sharing or we are required to disclose by law.

Read this policy fully. If you have questions about how we handle your data, contact our support team in English. By using mahjong138, you agree to this privacy policy. If you do not agree, you can close your account and request deletion of your data.

What Data We Collect on mahjong138

When you sign up for mahjong138, we collect your phone number, email address, name, and date of birth. We use these to verify your identity and communicate account updates or support responses. We do not share this core identity data with third parties except payment processors (for deposits and withdrawals) and regulatory bodies if required by law.

We also collect your gaming activity: which games you play, your bet amounts, wins, losses, and timestamps. This data helps us detect fraud, manage our platform, and understand usage patterns. We store this information on our servers, which may be located in or outside your jurisdiction.

We also collect technical data: your IP address, device type, browser, and app version. This helps us troubleshoot issues and detect unauthorized access attempts. We do not use this data for targeted advertising.

How We Use Your Data

We use your identity data to verify you are eligible to use mahjong138 and to comply with financial regulation. Your phone number and email let us send you account security alerts and respond to support requests. Your date of birth confirms you meet age requirements in your jurisdiction.

We use your gaming activity data to settle bets fairly, detect cheating, prevent money laundering, and manage platform stability. If you dispute a game outcome (e.g., a roulette spin or a Liga 1 sportsbook bet), we review your activity history and live-table video to investigate.

Technical data helps us maintain platform security, debug connection issues, and prevent fraud. We do not use IP addresses or device information for marketing or tracking across other websites.

Your Rights and Data Access on mahjong138

You have the right to request a copy of your data. Submit a data-access request through the in-app Help button or email our support team. We will provide a summary of personal information we hold (identity, payment history, account history) within a reasonable timeframe. Some data (like live-table footage) may not be available in digital form, but we will describe what we hold.

You have the right to request deletion of your account and associated data, subject to legal hold requirements. If you close your account, we mark it as deleted and cease active processing of your data. However, we may retain transaction records for up to several years for accounting, fraud investigation, and legal compliance. We do not delete data if we reasonably believe it is needed for a legal dispute or regulatory obligation.

You can update your account details (email, phone number) anytime in your account settings. If you change payment methods, we delete old payment processor links but retain a reference to historical transactions for audit purposes.

Data access request

We provide a copy of your personal data within a reasonable timeframe upon request.

Account deletion

We mark your account as deleted and stop processing, but may retain transaction records for legal and audit purposes.

Update details

You can change your email and phone number in account settings. Payment processor links are updated accordingly.

Data retention

We retain transaction and activity records for legal and compliance reasons, typically several years.

Third Parties and Data Sharing

We may disclose data to regulatory authorities, law enforcement, or financial authorities if required by law or court order. We will inform you of such requests unless legally prohibited from doing so.

We do not sell your data to advertisers, brokers, or marketing firms. We do not share your gaming history with third parties for commercial purposes. Your account information remains yours and mahjong138's only.

If mahjong138 is acquired or merges with another company, your data may be transferred as part of that transaction. We will notify you of any material change in data handling practices and provide you with options to delete your data if the new operator's policy is substantially different from ours.

Cookies and Tracking on Our Platform

We use cookies to maintain your login session on mahjong138 and to remember your language preference and certain settings. These are functional cookies necessary for the app to work. We do not use advertising cookies or cross-site tracking cookies.

Our app also stores data locally on your device (e.g., your recent game history or balance) to enable faster loading. This data is encrypted and remains on your device. We do not transmit this local cache to external servers without your authorization.

If you clear your device's app cache or browser cookies, you may need to log in again. Your account data on our servers remains unchanged.

Security and Data Protection

We encrypt all communication between your device and our servers using standard SSL/TLS protocols. Payment information is transmitted securely to payment processors and is not stored in plain text on our systems.

Our servers are protected by firewalls, intrusion detection, and regular security audits. We limit employee access to personal data and require authentication to view account information. We maintain incident response procedures and will notify you if we detect unauthorized access to your data.

However, no system is entirely risk-free. If you suspect fraud or unauthorized access to your mahjong138 account, contact us immediately. We can reset your password, review your activity, and help secure your account.

Data and Jurisdiction

Our servers may be located in jurisdictions outside Indonesia or your home location. By using mahjong138, you consent to your data being stored and processed in these locations. We comply with applicable data protection laws and do not intentionally violate local privacy regulations.

If you are in a jurisdiction with strict data-protection laws (e.g., certain EU regions), we may be unable to process your data in compliance with those laws. In such cases, we may restrict or disable your access to mahjong138. We recommend checking local law before signing up if you are in a highly regulated region.

Data transfers across borders follow standard industry practices: encryption in transit, contractual protections, and access controls. We do not transfer data recklessly or to untrusted processors.

Changes to Our Privacy Policy

We may update this privacy policy to reflect changes in our practice, technology, or legal requirements. We will notify you of material changes via email or in-app notification. Your continued use of mahjong138 after such notice constitutes acceptance of the updated policy. If you do not agree to changes, you can close your account and request data deletion.

How to Contact Us About Privacy

If you have questions about our privacy practices, want to request your data, or have a privacy concern, contact our support team via the in-app Help button or email. We will respond in English and provide clarification on how we handle your information. You can also request a formal data-processing agreement if required for compliance with your organization's policies.

We take privacy seriously and will work with you to resolve any concerns about how mahjong138 handles your data. Your privacy is not negotiable, and we stand by our commitment to transparency and security.